Emergency · active leaks and wind damage
Emergency roofing
Water is coming in, or the wind took part of the roof off. That is a different call from an assessment, and it gets answered differently.
Emergencies answered 24/7
Call. Do not use the assessment form for an active leak — that queue is worked in business hours, and it will lose you a night. Staffed hours are 7:00 AM – 6:00 PM, Monday through Saturday, and outside them an emergency still reaches a person.
What we do first, and what we do not
The first visit is about stopping water, not about fixing your roof. Those are two different jobs and running them together in the dark, in the rain, produces a bad version of both.
Dry-in
Find where the water is entering, get a tarp or a temporary patch over it, and secure anything the wind can take further. It is meant to hold through the storm and look like exactly what it is.
Then the real repair, priced in daylight
Once the roof is dry we get up there properly, photograph what actually failed, and write a scope. Nobody signs for a permanent repair at midnight with a bucket filling in the hall.
We will not send someone onto a roof in a wind event, in lightning, or onto a slope too steep and too wet to hold. When that is the situation we say so on the phone and work the problem from inside and from ladders until it is safe. A roofer who agrees to anything at any hour is telling you something about how they treat their crew.
What is an emergency and what can wait
Call tonight
- Water actively coming through a ceiling or down a wall
- A ceiling bulging or sagging where water has collected
- Shingles, panels, or tile blown off and rain forecast
- A tree or a branch down on the roof
- Anything loose up there that the wind can carry into a neighbor
This can be a normal appointment
- An old dry stain you have noticed for months
- A few slipped tiles or lifted tabs with no weather coming
- Granules in the gutters
- An insurer's letter with a deadline on it
- A roof you know is aging and want an honest read on
None of those are less real. They are just better served by daylight and a full assessment than by an emergency call-out, and they cost you less that way.
Before we get there
Stay off the roof
A wet roof at night is how a leak becomes an ambulance. Whatever is happening up there will still be happening in the morning, and it is our risk to take, not yours.
Catch it and move things
A bucket under the drip and anything valuable out from under it. If water is pooling in a ceiling and bulging the drywall, a small hole in the low point drains it into your bucket instead of dropping the whole ceiling at once.
Photograph everything
The stain, the bucket, the ceiling, the damaged contents, and the date. If this turns into a claim, the photos you take tonight are worth more than anything anyone can reconstruct next week.
Kill power to the area if water is near it
Water tracking along a ceiling finds light fixtures and junction boxes. If a fixture is dripping or a ceiling is wet around one, switch that circuit off at the panel.
If this becomes an insurance claim
Sudden damage from wind or a falling tree is the kind of thing policies are written for, which is not the same as wear. Keep the dry-in invoice, keep your photographs, and do not let anyone throw the damaged material away before it has been documented. We write our findings so an adjuster can read them.
A separate and more common letter is the one that says your carrier will not renew you because of the roof's age. That is not an emergency and it usually does not require a new roof either. How we handle those.